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Why is my Uploaded Consent Form Getting Rejected?

Please note that there is a NEW OHIP authorization available as the Ministry of Health and Long Term Care has implemented a new request process. The new OHIP authorization CANNOT be uploaded to the Consent Table and must be uploaded directly to the request.

If your OHIP form was rejected, please review the following article:
Why is my OHIP form being rejected?

At Medchart, we pride ourselves in being able to re-use the same consent and authorization that you upload, for all your requests for the same client. This will save you time in the long run and make for a quick and seamless requesting experience. 

In order to do this, each consent signed must be in-line with our guidelines to be approved. If your client is signing via e-signature in the Medchart portal, you will get a perfect consent form every time, and run into fewer issues.

If your client is signing a physical form that you will scan and upload to Medchart, you may run into some issues if the form does not meet our guidelines.

If your consent keeps getting rejected, please refer to our guide below to help you perfect your consent form and rectify any issues you are experiencing.

We strongly recommend that your client signs the consent via e-signature through the Medchart portal to avoid delays and issues
If you have any further questions, please feel free to send us an email to support@medchart.ca.

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