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How to Dispute an Invoice

1. Click Action Items. 

2. Locate your client's request.

3. Click Options and Click Reject Transaction. 

4. This will open a dialogue box for you to include a message to inform the Healthcare Provider the reason you are refusing payment and would like a revised invoice.

You can also upload supporting documents to accompany a fee rejection message to the provider. 

Please Note: The exact message you type in this box or attach to the supporting document section , will be forwarded to the Healthcare Provider. 

We recommend sending a message such as this:

"Kindly provide a revised invoice as per PHIPA enforced by the Privacy Commissioner of Ontario: $30/first 20 pages+$0.25 per page thereafter + 13%HST."  

If the provider is charging a large fee, we recommend requesting that they give you a page count for the records.

If the provider is charging a large fee and the page count is higher than expected, we recommend asking for confirmation that they are only providing records for the requested date range. 

5. Review your message to the Healthcare Provider and click Refuse Fee. 

Great job! You have now completed an invoice refusal!

If you have questions or feedback, please feel free to reach out to us at support@medchart.ca.

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