To cancel a submitted request, you can do so directly from your account.
If a request has already been completed or is still in your cart (i.e., not yet submitted), it cannot be canceled. However, requests in your cart can be removed by navigating to Action Items and selecting Options > Delete.
You can cancel a request by going to:
1) the request details page and clicking Cancel Request:
2) the request table, located in the client profile and clicking the "x" button:
You will need to provide a reason for the cancellation and confirm that any HIC payment completed is not guaranteed a refund.
Once a cancellation has been requested, the request status will change to "Cancelled" or "Cancellation Requested". If you see "Cancellation Requested", our team may reach out to you for further information on how to process the cancellation.
Please note that you can only cancel a request that is currently assigned to you. However, Admin users are able to cancel any open request.
If you cancel a request that is newly submitted (i.e. the status of the request is Order Placed), you will receive a refund on the Medchart fee. However, if the request has been processed by our team, a refund cannot be issued on the Medchart fee.
If you have any questions about cancellations, please contact our team at [email protected].