The Ministry of Health and Long-Term Care cannot expedite requests or allow follow ups within their processing period.
Please kindly refer to this timeline when inquiring about the status of an outstanding record request from the Ministry of Health and Long Term Care (OHIP):
Day 1 - 2 - Submission of Third Party Disclosure Request to the Ministry of Health and Long Term Care.
Day 2 to 45 - No written nor verbal follow up is completed to the Ministry of Health and Long Term Care. The Ministry of Health and Long Term generally fulfills requests for health information within 30 to 45 business days.
Day 45 - Day 46 - Upon passing of 45 days; if the request continues to be outstanding, we will proceed with a written follow up schedule. Written reminders will be sent out every 15 days to the Ministry of Health and Long Term Care.
Day 60 - Written follow up reminder
Day 75 - Written follow up reminder
Day 90 - Written follow up reminder
If you have any questions about this process, please reach out to our Customer Support Team at [email protected]