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How to Mark a Submitted Request as Urgent

1. Go to your client's profile. You can navigate to your client's page by entering their name in the Search bar at the top of the screen. 

2. Scroll to the the Requests/Records table and click the Details button of the request you need to mark as urgent.

3. Scroll down to the Tracker Section and click Add-On Urgent Service.

4. Enter a Due Date and click Send.

Please note that using the Urgent Service Add-On will incur an additional Medchart Urgent fee and pre-authorize up to $300 to be spent to cover the healthcare provider's invoice (and rush fee, if applicable). Any unused portion of the $300 will be refunded to you. If you are unsure whether you can spend up to $300 on a provider's invoice, please check with your admin team before adding this service.

Good job! You now know how to mark a request as urgent.

If you have questions or feedback, please feel free to reach out to us at support@medchart.ca

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